Support - Managed Services

365SupportDesk's services reflect our focus on the provision of IT Support Services to Small & Medium sized business in the USA and, as a consequence, reflect the core technologies used by the vast majority of these companies.

What you get?

Unlimited Support : Call us as often as you want
Availability : 7am thru 7pm Mon - Fri, or 24 hours a day - 7 days a week

Server Management:

In much the same way that we have applied our experience of the Desktop world to formulate our remote Server Support service.

Once again, Customers are able to draw on the economies of scale available to 365SupportDesk through our 24x7 support of 100's of hosted and remote Servers and our common US technical team in place to support them. Through the use of automated tools and common procedures, we are able to manage this large "farm" of Open Systems Servers and perform such tasks as the application of interim Operating System Upgrades, or regular Virus Protection updates to all of the Intel Servers under our management much more cost effectively than any single Customer organization can. Add to this our ability to provide Consultancy and Project Services for all Intel and Virtuaal related projects and 365SupportDesk can safely say we are the optimum support option for all Server needs.

365SupportDesk is able to offer two options for purchasing its support services. Our unique 'fixed price' approach provides 24 x 7 support without the worries of downtime or expensive emergency support costs.

Desktop Support:

365SupportDesk's long association with desktop support has resulted in our Remote Desktop Management Service, which allows us to remotely manage and support any number of desktops with our Central Support team.

Our Support and Management software allows us to not only take remote control of a User's Desktop to administer online fixes/training, but also to the ability manage new software rollouts, virus protection and asset tracking/maintenance if required. We strongly believe that our Customers can truly benefit from 365SupportDesk's economies of scale, but at the same time we realize that Desktop Support has a strong personal involvement, which is why we take every effort to immerse our Support Team in the Customer's culture and provide that much needed critical support when you need it.

This combination of technical excellence and personal involvement differentiates 365SupportDesk, Inc. in the marketplace and is a common theme in our Customer testimonials.

With unlimited desktop support available for $1 per day or less, 365supportdesk provides your business with fixed-price IT support delivered to a Service Level Agreement guaranteeing you and your business peace of mind without unwelcome and expensive support invoices.

iSeries / AS400 Support:

The IBM iSeries is one of the leading business servers in the world. It is famed for its reliability, and those that make the initial investment tend to stay users for a long time. It's often regarded as "low maintenance" and "the box that ticks away in the corner". Beneath this perception lies the reality that this little black box actually runs your business and its loss, for whatever reason, would have enormous consequences on your ability to trade.

Obtaining quality AS400 resource is becoming more and more difficult as technical personnel lean towards more fashionable skills 'Open Systems' skill sets.

Any steps which can be taken to reduce the risk of your AS400 being unavailable for any period of time will be of benefit.

With 365SupportDesk's managed AS400 services customers can take advantage of having access to senior AS400 technical skills at a moment's notice and can choose from a menu selection of services tailored to their specific needs:

• Operational Monitoring
• Technical Support
• An escalation point for issues
• Software Upgrades
• Cumulative PTF's
• Hardware Planning / Upgrades

Service Level Agreement:

With all our support services accompanied by individual Service Level Agreements (SLA's) you can be confident that our fixed price services are delivered in a documented and measured manner, ensuring a standard of service designed to keep your business running smoothly.

Support Menu:

•   Managed Services

•   Infrastructure Management

•   What We Support

 

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